Knowledge Base

There are several ways to reach us:

1. Create a ticket on this page (the “New ticket” button). You can do this without registering — just provide your name and email.
2. If you have an account on little-white.ru, sign in to access the history of all your tickets.
3. PRO license holders can create tickets directly from the plugin settings in WordPress.

We reply within 24 hours on business days.

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We aim to reply within 24 hours on business days (Mon–Fri). On weekends and holidays the response time may be longer.

PRO license holders receive priority support — usually within a few hours.

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If you created a ticket as a guest, a unique tracking link will be sent to your email.

If you are signed in, all your tickets are available in the “My tickets” section.

Ticket statuses:
• Open — awaiting a support reply
• Answered — support has replied and the response has been sent
• Closed — the ticket is completed

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PRO licenses can be purchased on little-white.ru in each plugin’s section.

1. Go to the page of the plugin you need
2. Choose a pricing plan
3. Complete the purchase via WooCommerce
4. The license key will be sent to your email and available in your account

One license is activated on a single domain.

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After purchase:

1. Open WordPress → Plugin settings → “License” tab
2. Enter the license key from the email or your account
3. Click “Activate”

If activation fails, make sure the key is entered without spaces and that the domain matches the one the license was purchased for.

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Yes. To transfer it:

1. Deactivate the license on the current domain (Plugin settings → License → Deactivate)
2. Activate it on the new domain

If you no longer have access to the old site, contact support and we will reset the binding manually.

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Check the following:

1. The key is entered without extra spaces
2. The domain matches the purchased one (www and non-www are treated as different)
3. Outgoing HTTPS (cURL) is available on the server
4. The plugin is updated to the latest version

If the problem persists, create a ticket including the license key and domain.

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Standard WordPress plugin installation:

1. Download the plugin ZIP file from your account on little-white.ru
2. WordPress → Plugins → Add New → Upload Plugin
3. Select the downloaded ZIP file and click “Install Now”
4. Activate the plugin

Alternatively: unpack the ZIP into the /wp-content/plugins/ folder via FTP/SSH.

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With an active PRO license, updates arrive automatically through the standard WordPress mechanism.

If auto-update doesn’t work:
1. Check that the license is active
2. Make sure the server can connect to little-white.ru
3. Try a manual update: download the new version and upload it via FTP

Your plugin settings are preserved during updates.

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To diagnose conflicts:

1. Switch to a default theme (Twenty Twenty-Four)
2. Deactivate all plugins except the one in question
3. Enable plugins one by one, checking functionality

If you find the conflicting plugin, create a ticket including:
• The name and version of the conflicting plugin
• A description of the problem
• A screenshot of the error (if any)

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The current list of plugins is available on little-white.ru.

Each plugin has a free version with basic features and a PRO version with extended capabilities and priority support.

All plugins are compatible with the latest WordPress versions and are updated regularly.

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The PRO version includes:

• Extended functionality (depends on the plugin)
• Priority support with fast response times
• Automatic updates
• Creating tickets directly from WordPress

The free version works fully standalone, with no time limits.

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Our plugins are optimized for performance, but if you notice slowdowns:

1. Make sure you are using the latest version of the plugin
2. Clear the cache (if you use a caching plugin)
3. Check the “Performance” tab in the plugin settings
4. Disable unused modules in the settings

If the problem persists, create a ticket and attach data from Site Health (Tools → Site Health → Info).

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The plugins require:

• WordPress 6.0 or higher
• PHP 7.4 or higher (8.1+ recommended)
• MySQL 5.7 or MariaDB 10.3+
• At least 128 MB PHP memory_limit
• cURL support for communicating with the licensing API

PRO features also require an outgoing HTTPS connection.

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A 500 error is usually caused by insufficient memory or a PHP version conflict.

Solution:
1. Connect to the site via FTP/SSH
2. Rename the plugin’s folder in /wp-content/plugins/ (this deactivates it)
3. Check the error log: /wp-content/debug.log
4. Make sure the PHP version is >= 7.4
5. Increase memory_limit to 256M in php.ini or .htaccess

Create a ticket with the error text from debug.log.

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Add the following to wp-config.php:

define( "WP_DEBUG", true );
define( "WP_DEBUG_LOG", true );
define( "WP_DEBUG_DISPLAY", false );

After that, errors will be written to /wp-content/debug.log.

Important: don’t leave WP_DEBUG enabled on a live site — it may expose sensitive information.

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When the plugin is deactivated, all data and settings are kept in the database.

On full uninstall via WordPress, the data is removed if the “Delete data on deactivation” option is enabled in the plugin settings.

We recommend backing up your database before uninstalling.

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